Welcome to Frontassist.ai, a service owned and operated by Frontline Intelligence LTD (“we”, “our”, or “us”). We are committed to protecting your privacy and ensuring that your data is handled securely and transparently.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you connect our application to your WhatsApp Business account or use our website chat widgets. Please read this policy carefully.

1. Information We Collect

To provide our secure messaging and AI-driven assistant services, Frontline Intelligence LTD collects the following data when you integrate our application:

  • Messaging Data: The content of the messages sent and received through your connected WhatsApp accounts or custom website chat widgets.
  • User Information: Basic profile information provided by WhatsApp (such as phone numbers and display names) or data submitted via the website chat necessary to route and identify messages.
  • Usage Data: Technical logs regarding how our platform interacts with your accounts, including timestamps and feature usage.

2. How We Use Your Information

We use the information we collect strictly to operate, maintain, and provide the Frontassist.ai service. Specifically, your data is used to:

  • Securely store, organize, and manage your business communications.
  • Process message content using our Artificial Intelligence (AI) tools to provide automated responses, trigger workflows, and generate conversation insights.
  • Ensure the technical functionality, security, and reliability of our platform.
  • Provide technical and customer support.

3. AI Processing & Data Privacy

Frontassist.ai utilizes advanced Artificial Intelligence to enhance your messaging experience. We have structured our AI infrastructure to strictly prioritize your privacy:

  • Enterprise AI Processing: Your messaging data is securely transmitted to our enterprise cloud infrastructure providers (such as Google Cloud Vertex AI or OpenAI Enterprise) solely for the purpose of generating automated responses and insights.
  • No Model Training: We possess strict data processing agreements with our AI providers ensuring that your personal data and message content are never used to train, retrain, or improve their base AI models.
  • Data Security & Retention: Your data is processed transiently on secure, enterprise-grade servers and is not retained by our AI providers beyond the immediate generation of your request.

4. Disclosure of Your Information

Frontline Intelligence LTD does not sell, rent, or trade your personal or messaging information. We only share information under the following limited circumstances:

  • Service Providers: With trusted third-party cloud hosting and database providers who are bound by strict confidentiality agreements to help us operate our service safely.
  • Legal Requirements: If required by law, court order, or governmental regulation to protect our rights, prevent fraud, or ensure the safety of our users.

5. Data Security

We implement robust, industry-standard security measures to protect your messages and account data from unauthorized access, alteration, disclosure, or destruction. This includes encryption in transit (HTTPS/TLS) and encryption at rest across all our databases.

6. UK-GDPR Rights and Data Deletion

As a company operating in the United Kingdom, we fully comply with the UK General Data Protection Regulation (UK-GDPR). You retain full control over your data, including the right to access, rectify, or erase your personal information.

We retain your messaging data only for as long as your Frontassist account is active, or as needed to provide you with our services. If you wish to revoke Frontassist.ai’s access to your WhatsApp account or request the complete deletion of your stored messages and personal data, please see our Data Deletion Instructions or contact us directly at support@frontassist.ai.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our technology, services, or legal requirements. We will notify you of any material changes by updating the date at the top of this webpage.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please reach out to us: